Refund and Returns Policy

Refund and Returns Time : 7-10 working Days

Accessories

🗹 For accessories, the advance amount is totally not refundable.

🗹 Only in the case of unavailability of the product or Out Of Stock status, We will refund the full amount.

🗹 If the customer informs us before shipping the product then he will be able to change product but he will not be able to take money back facility.

🗹 If we ship the product and after that the customer wants to cancel the product, we will not give any refund and also customer will not be able to change to another product.

🗹 If anyhow the customer receives the product and wants to change into another product (Before opening) we will change the product for him if he brings the product to us within 72 hours.

🗹 Please Notice, from the date of your order, You must make the request for refund within 3 working days. No request will be accepted after the mentioned period.

Procedure of Device Refund

🗹 Outside Dhaka : If the customer informs us to cancel the order after shipping and he will not get any refund facility and he’ll be able to take any other product with his balance amount.

🗹 Inside Dhaka : If the customer cancels the order after shipping the product and he’ll be able to take any other product with his balance amount.

🗹 If the customer wants to cancel the order before shipping , then he will be able to take any other product by the advance amount but he will not be able to take refund.

🗹 Only in the case of unavailability of the product or Out Of Stock status, We will refund the full amount.

🗹 Please Notice, from the date of your order, You must make the request for refund within 3 working days. No request will be accepted after the mentioned period.

Procedure of Device Refund (Cash on Delivery)

🗹 Outside Dhaka : If the customer informs us to cancel the order after shipping , then BDT. 1000 will be taken as penalty and he will not get any refund facility and he’ll be able to take any other product with his balance amount.

🗹 Inside Dhaka : If the customer cancels the order after shipping the product, then BDT. 500 will be deducted from his advance amount as penalty and he’ll be able to take any other product with his balance amount.

🗹 If the customer wants to cancel the order before shipping, then he will be able to take any other product by the advance amount but he will not be able to take refund.

🗹 Only in the case of unavailability of the product or Out Of Stock status, We will refund the full amount.

🗹 Please Notice, from the date of your order, you must make the request for refund within 3 working days. No request will be accepted after the mentioned period.

Refund process for online gateway payment

🗹 If the Customer wants instant refund (within 24 hours) after completing the payment through Online Channel (Bkash, Nogod, Rocket & Bank etc.). He/She will only get the product price as refund by same channel (NB: 2.5% charge will be deducted in case of Bkash refund). Phonex will not take any liability of online gateway / EMI charge.

 

āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻĒāϞāĻŋāϏāĻŋ

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āĻāĻ•ā§āϏ⧇āϏāϰāĻŋāϏ

🗹 āĻāĻ•ā§āϏ⧇āϏāϰāĻŋāϏ āĻāϰ āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇ āĻ…āĻ—ā§āϰāĻŋāĻŽ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ āϏāĻŽā§āĻĒā§‚āĻ°ā§āĻŖāĻ­āĻžāĻŦ⧇ āĻ…āĻĢ⧇āϰāϤ āϝ⧋āĻ—ā§āϝ āĨ¤

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🗹 āϝāĻĻāĻŋ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āϕ⧁āϰāĻŋ⧟āĻžāϰ āĻ•āϰāĻžāϰ āĻĒ⧁āĻ°ā§āĻŦ⧇ āĻ•āĻžāĻ¸ā§āϟāĻŽāĻžāϰ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āϚāĻžāύ āϏ⧇āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇ āϤāĻžāϰ āĻ•āĻžāĻ™ā§āĻ•ā§āώāĻŋāϤ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āφāĻŽāĻžāĻĻ⧇āϰ āĻ¸ā§āϟāĻ• āĻ āĻĨāĻžāĻ•āϞ⧇ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āĻĒāĻžāϰāĻŦ⧇āύ āϤāĻŦ⧇ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āύāĻŋāϤ⧇ āĻĒāĻžāϰāĻŦ⧇āύ āύāĻžāĨ¤

🗹 āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āϕ⧁āϰāĻŋ⧟āĻžāϰ āĻ•āϰāĻžāϰ āĻĒāϰ āĻ•āĻžāĻ¸ā§āϟāĻŽāĻžāϰ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āĻĒāĻžāϰāĻŦ⧇āύ āύāĻž āĨ¤

🗹 āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ•āϰāĻžāϰ ⧭⧍ āϘāĻŖā§āϟāĻž āĻāϰ āĻŽāĻ§ā§āϝ⧇ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻāϰ āϜāĻ¨ā§āϝ āĻ…āĻŦ⧇āĻĻāύ āĻ•āϰāϤ⧇ āĻšāĻŦ⧇āĨ¤ ⧭⧍ āϘāĻ¨ā§āϟāĻž āĻ…āϤāĻŋāĻ•ā§āϰāĻŽ āĻšāĻ“ā§ŸāĻžāϰ āĻĒāϰ āϕ⧋āύ āĻĒā§āϰāĻ•āĻžāϰ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻāϰ āφāĻŦ⧇āĻĻāύ āĻ—ā§āϰāĻšāĻŖāϝ⧋āĻ—ā§āϝ āĻšāĻŦ⧇ āύāĻžāĨ¤

āĻĄāĻŋāĻ­āĻžāχāϏ

🗹 āϝāĻĻāĻŋ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āϕ⧁āϰāĻŋ⧟āĻžāϰ āĻ•āϰāĻžāϰ āĻĒ⧁āĻ°ā§āĻŦ⧇ āĻ•āĻžāĻ¸ā§āϟāĻŽāĻžāϰ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āϚāĻžāύ āϏ⧇āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇ āϤāĻžāϰ āĻ•āĻžāĻ™ā§āĻ•ā§āώāĻŋāϤ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āφāĻŽāĻžāĻĻ⧇āϰ āĻ¸ā§āϟāĻ• āĻ āĻĨāĻžāĻ•āϞ⧇ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āĻĒāĻžāϰāĻŦ⧇āύ āϤāĻŦ⧇ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āύāĻŋāϤ⧇ āĻĒāĻžāϰāĻŦ⧇āύ āύāĻžāĨ¤

🗹 āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āϕ⧁āϰāĻŋ⧟āĻžāϰ āĻ•āϰāĻžāϰ āĻĒāϰ āĻ•āĻžāĻ¸ā§āϟāĻŽāĻžāϰ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āĻĒāĻžāϰāĻŦ⧇āύ āύāĻž āĨ¤

🗹 āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ•āϰāĻžāϰ ⧭⧍ āϘāĻŖā§āϟāĻž āĻāϰ āĻŽāĻ§ā§āϝ⧇ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻāϰ āϜāĻ¨ā§āϝ āĻ…āĻŦ⧇āĻĻāύ āĻ•āϰāϤ⧇ āĻšāĻŦ⧇āĨ¤ ⧭⧍ āϘāĻ¨ā§āϟāĻž āĻ…āϤāĻŋāĻ•ā§āϰāĻŽ āĻšāĻ“ā§ŸāĻžāϰ āĻĒāϰ āϕ⧋āύ āĻĒā§āϰāĻ•āĻžāϰ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻāϰ āφāĻŦ⧇āĻĻāύ āĻ—ā§āϰāĻšāĻŖāϝ⧋āĻ—ā§āϝ āĻšāĻŦ⧇ āύāĻžāĨ¤

āĻĄāĻŋāĻ­āĻžāχāϏ (āĻ•ā§āϝāĻžāĻļ āĻ…āύ āĻĄā§‡āϞāĻŋāĻ­āĻžāϰāĻŋ)

🗹 āĻĸāĻžāĻ•āĻž āĻāϰ āĻŦāĻžāĻšāĻŋāϰ⧇ – āϝāĻĻāĻŋ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āϕ⧁āϰāĻŋ⧟āĻžāϰ āĻ•āϰāĻžāϰ āĻĒāϰ āĻ•āĻžāĻ¸ā§āϟāĻŽāĻžāϰ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āϚāĻžāύ āϏ⧇āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇ āϤāĻžāϰ āĻ•āϰāĻž āĻ…āĻ—ā§āϰāĻŋāĻŽ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ āĻĨ⧇āϕ⧇ ā§§ā§Ļā§Ļā§Ļ āϟāĻžāĻ•āĻž āϕ⧁āϰāĻŋ⧟āĻžāϰ āĻŦāĻžāĻŦāĻĻ āĻ•āĻ°ā§āϤāύ āĻ•āϰāĻž āĻšāĻŦ⧇ āĻāĻŦāĻ‚ āĻ…āĻŦāĻļāĻŋāĻˇā§āϟ āϟāĻžāĻ•āĻž āĻĨ⧇āϕ⧇ āϤāĻŋāύāĻŋ āĻ…āĻ¨ā§āϝ āϕ⧋āύ⧋ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āύāĻŋāϤ⧇ āĻĒāĻžāϰāĻŦ⧇āύāĨ¤

🗹 āϝāĻĻāĻŋ āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ•āϰāĻž āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āĻāϭ⧇āχāϞ⧇āĻŦāϞ āύāĻž āĻĨāĻžāϕ⧇ āϏ⧇āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇ āĻ…āĻ—ā§āϰāĻŋāĻŽ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻ•āϰ⧇ āĻĻ⧇āĻ“ā§ŸāĻž āĻšāĻŦ⧇āĨ¤

🗹 āĻĸāĻžāĻ•āĻž āĻāϰ āĻ­āĻŋāϤāϰ – āϝāĻĻāĻŋ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āϕ⧁āϰāĻŋ⧟āĻžāϰ āĻ•āϰāĻžāϰ āĻĒāϰ āĻ•āĻžāĻ¸ā§āϟāĻŽāĻžāϰ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āϚāĻžāύ āϏ⧇āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇ āϤāĻžāϰ āĻ•āϰāĻž āĻ…āĻ—ā§āϰāĻŋāĻŽ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ āĻĨ⧇āϕ⧇ ā§Ģā§Ļā§Ļ āϟāĻžāĻ•āĻž āϕ⧁āϰāĻŋ⧟āĻžāϰ āĻŦāĻžāĻŦāĻĻ āĻ•āĻ°ā§āϤāύ āĻ•āϰāĻž āĻšāĻŦ⧇ āĻāĻŦāĻ‚ āĻ…āĻŦāĻļāĻŋāĻˇā§āϟ āϟāĻžāĻ•āĻž āĻĨ⧇āϕ⧇ āϤāĻŋāύāĻŋ āĻ…āĻ¨ā§āϝ āϕ⧋āύ⧋ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āύāĻŋāϤ⧇ āĻĒāĻžāϰāĻŦ⧇āύāĨ¤

🗹 āϝāĻĻāĻŋ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āϕ⧁āϰāĻŋ⧟āĻžāϰ āĻ•āϰāĻžāϰ āĻĒ⧁āĻ°ā§āĻŦ⧇ āĻ•āĻžāĻ¸ā§āϟāĻŽāĻžāϰ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āϚāĻžāύ āϏ⧇āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇ āϤāĻžāϰ āĻ•āĻžāĻ™ā§āĻ•ā§āώāĻŋāϤ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āφāĻŽāĻžāĻĻ⧇āϰ āĻ¸ā§āϟāĻ• āĻ āĻĨāĻžāĻ•āϞ⧇ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āĻĒāĻžāϰāĻŦ⧇āύ āϤāĻŦ⧇ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āύāĻŋāϤ⧇ āĻĒāĻžāϰāĻŦ⧇āύ āύāĻžāĨ¤

🗹 āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āϕ⧁āϰāĻŋ⧟āĻžāϰ āĻ•āϰāĻžāϰ āĻĒāϰ āĻ•āĻžāĻ¸ā§āϟāĻŽāĻžāϰ āĻĒā§āϰ⧋āĻĄāĻžāĻ•ā§āϟ āĻĒāϰāĻŋāĻŦāĻ°ā§āϤāύ āĻ•āϰāϤ⧇ āĻĒāĻžāϰāĻŦ⧇āύ āύāĻž āĨ¤

🗹 āĻ…āĻ°ā§āĻĄāĻžāϰ āĻ•āϰāĻžāϰ ⧭⧍ āϘāĻŖā§āϟāĻž āĻāϰ āĻŽāĻ§ā§āϝ⧇ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻāϰ āϜāĻ¨ā§āϝ āĻ…āĻŦ⧇āĻĻāύ āĻ•āϰāϤ⧇ āĻšāĻŦ⧇āĨ¤ ⧭⧍ āϘāĻ¨ā§āϟāĻž āĻ…āϤāĻŋāĻ•ā§āϰāĻŽ āĻšāĻ“ā§ŸāĻžāϰ āĻĒāϰ āϕ⧋āύ āĻĒā§āϰāĻ•āĻžāϰ āϰāĻŋāĻĢāĻžāĻ¨ā§āĻĄ āĻāϰ āφāĻŦ⧇āĻĻāύ āĻ—ā§āϰāĻšāĻŖāϝ⧋āĻ—ā§āϝ āĻšāĻŦ⧇ āύāĻžāĨ¤

āĻ…āύāϞāĻžāχāύ āϗ⧇āϟāĻ“ā§Ÿā§‡ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ āĻāϰ āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇

🗹 āĻ•āĻžāĻ¸ā§āϟāĻŽāĻžāϰ āϝāĻĻāĻŋ Online āĻšā§āϝāĻžāύ⧇āϞ (Bkash, Nogod, Rocket & Bank etc.) āĻāϰ āĻŽāĻžāĻ§ā§āϝāĻŽā§‡ āĻĒ⧇āĻŽā§‡āĻ¨ā§āϟ āϏāĻŽā§āĻĒā§‚āĻ°ā§āĻŖ āĻ•āϰāĻžāϰ āĻĒāϰ āϤāĻžā§ŽāĻ•ā§āώāĻŖāĻŋāĻ• āĻĢ⧇āϰāϤ (24 āϘāĻ¨ā§āϟāĻžāϰ āĻŽāĻ§ā§āϝ⧇) āϚāĻžāύāĨ¤ āϤāĻŋāύāĻŋ āĻļ⧁āϧ⧁āĻŽāĻžāĻ¤ā§āϰ āĻāĻ•āχ āĻšā§āϝāĻžāύ⧇āϞ⧇ āĻĒāĻŖā§āϝ⧇āϰ āĻŽā§‚āĻ˛ā§āϝ āĻĢ⧇āϰāϤ āĻšāĻŋāϏ⧇āĻŦ⧇ āĻĒāĻžāĻŦ⧇āύ (NB: āĻŦāĻŋāĻ•āĻžāĻļ āĻĢ⧇āϰāϤ⧇āϰ āĻ•ā§āώ⧇āĻ¤ā§āϰ⧇ 2.5% āĻŦāĻŋāĻ•āĻžāĻļ āϚāĻžāĻ°ā§āϜ āĻ•āĻžāϟāĻž āĻšāĻŦ⧇)āĨ¤ āĻĢā§‹āύ⧇āĻ•ā§āϏ āĻ…āύāϞāĻžāχāύ āϗ⧇āϟāĻ“āϝāĻŧ⧇/āχāĻāĻŽāφāχ āϚāĻžāĻ°ā§āĻœā§‡āϰ āϕ⧋āύ⧋ āĻĻāĻžāϝāĻŧ āύ⧇āĻŦ⧇ āύāĻž

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